We're here to help with your account, orders and the app itself.
Confirm the username and password are correct — usernames are not case sensitive, but passwords are. If you have forgotten your password, register a new account using a different username.
Verdant accepts cash on delivery only. You pay the courier when your parcel arrives, so no card details are ever entered into the app.
Open the Orders tab. Your orders are listed newest first and can be filtered by status. Tap any order to see the items, delivery address and status.
Contact us as soon as possible using the email above with your order number. Orders are reviewed before dispatch, so early requests are easier to accommodate.
Go to the Profile tab, edit any field and tap Save Changes. Your details are applied to your next order automatically.
Go to Profile and tap Delete Account. This permanently removes your account and its data, and cannot be undone.
Verdant supports iOS 15 and later. Make sure your device is running a supported version, then close and reopen the app. If the problem continues, email us with your device model and iOS version.
Send us an email and include your order number if your question relates to an order. Please describe the issue as fully as you can — screenshots help us respond faster.